I recently purchased some wheel spacers from Auto Sport Style (autosportstyle.com) for my Subaru Impreza. I was excited to see that this site had these wheel spaces for an Impreza, little did I know that they would only fit the base model Impreza. When I received them I quickly noticed that they were the wrong size, when I tried to contact customer service at Auto Sport Style I realized that they did not have a phone number. So I proceeded to contact them by email. They said they had no idea if they should fit or not and made me contact the manufacturer to ask them, the manufacturer, H&R was very nice and told me that there was not a part the would fit my model. When I told Auto Sport Style this they told me I would have to pay a 40% restocking fee. I then emailed them back and told them that this made no sense, they emailed back to say no there would be no change in my case. Then when I when though there RMA process they told me there would be a 10% in my case, I emailed them back and quoted where they had told me that I would not have to pay a restocking fee and they just said sorry. I sent them more emails and I never received a response.

I would never do business with them ever again. It should have been a clue to me that they don’t even have a phone number.

This entry was posted on Tuesday, June 17th, 2008 at 10:36 am and is filed under Blog, News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.